Privacy Policy (Scale Up Outsourcing Ltd)

1. Introduction

Scale Up Outsourcing is a UK based outsourcing business (“Scale Up”). The Scale Up needs to communicate and share personal data in order to provide its services.

The Scale Up must comply with the European Union General Data Protection Regulation (GDPR), UK Data Protection Act, 2018 and other relevant legislation protecting privacy rights.

These data protection laws require the Scale Up to protect personal information and control how it is used in accordance with the legal rights of the data subjects – the individuals whose personal data is held.

All data subjects are entitled to know:

  • Their rights under data protection law and how to use them
  • What the Scale Up is doing to comply with its legal obligations under data protection law

Misuse of personal data, through loss, disclosure, or failure to comply with the Data Protection Principles and the rights of data subjects, may result in significant legal, financial and reputational damage.

In order to manage these risks, this policy sets out responsibilities for all managers, employees, contractors or subcontractors, and anyone else who can access or use personal data in their work for the Scale Up.

Policy prepared by: Data Protection Officer, March 2023

Policy review date: March 2024

2. Purpose

This policy and its supporting procedures and guidance support Scale Up compliance with its obligations as a Data Controller and where applicable, a Data Processor under data protection law.

The Scale Up is responsible for, and must be able to demonstrate, compliance with the following Data Protection Principles (“accountability”).

In summary, these state that personal data shall be:

  • Processed lawfully, fairly and in a way that is transparent to the data subject (“lawfulness, fairness and transparency”);
  • Collected or created for specified, explicit and lawful purposes and not be further processed in a manner that is incompatible with those purposes. (“purpose limitation”);
  • Adequate, relevant and limited to what is necessary for those purposes (“data minimisation”);
  • Accurate and kept up to date (“accuracy”);
  • Retained in a form that can identify individuals for no longer than is necessary for that purpose (“storage limitation”);
  • Kept safe from unauthorised access, processing, accidental or deliberate loss or destruction (“integrity and confidentiality”).

3. Objectives

The Scale Up will apply the Data Protection Principles and the other requirements of data protection law to the management of all personal data throughout the information life cycle by adopting the following policy objectives.

3.1 Process personal data fairly and lawfully

This means that we will:

  • Only collect  and  use  personal  data  in  accordance  with  the  lawful conditions set down under the GDPR;
  • Treat people fairly by using their personal data for purposes and in a way that they would reasonably expect;
  • Ensure that if we collect someone’s personal data for one purpose e.g. to provide advice on our services, we will not reuse their data for a different purpose that the individual did not agree to or expect e.g. to promote goods and services for an external supplier
  • Rely on consent as a condition for processing personal data only where
    • We first obtain the data subject’s specific, informed and freely given consent, and
    • The data  subject  gives  consent,  by  a  statement  or  a  clear affirmative action that we document, and
    • The data subject  can  withdraw  their  consent  at  any  time without detriment to their interests.

3.2  Inform data subjects what we are doing with their personal data.

This  means  that,  at  the  point  that  we  collect  their  personal  data,  we  will explain to data subjects in a clear, concise and accessible way

  • The identity  and  contact  details  of  the  Scale Up  and  the  Data Protection Officer,
  • What personal data we collect,
  • For what purposes we collect and use their data,
  • What lawful conditions  we rely on to process data for each purpose and how this affects their rights,
  • Whether we intend to process the data for other purposes and their rights to object,
  • Our obligations to protect their personal data,
  • Where relevant, what personal data we publish and why,
  • How data subjects can update the personal data that we hold,
  • How long we intend to retain their data,
  • How to exercise their rights under data protection law.

We  will  publish  this  information  on  our website  and  where  appropriate  in printed formats. We will review the content of these Privacy Notices regularly and inform our data subjects of any significant changes that may affect them.

Where we process personal data to keep people informed about Scale Up activities and events we will provide in each communication a simple way of opting out of further marketing communications.

In these ways we will provide accountability for our use of personal data and demonstrate  that  we  will  manage  people’s  data  in  accordance  with  their rights and expectations.

3.3  Uphold individual’s rights as data subjects

This means that we will uphold their rights to:

  • Obtain a copy of the information comprising  their personal data,  free of charge within one month of their request,
  • Have inaccurate personal data rectified and incomplete personal data completed,
  • Have their personal data erased when it is no longer needed, if the data have been unlawfully processed or if the data subject withdraws their consent, unless there is an overriding  legal or public interest in continuing to process the data,
  • Restrict the processing of their personal data  until a dispute about the data’s accuracy or use has been resolved, or when the Scale Up no longer needs to keep personal data but the  data subject needs  the data for a legal claim,
  • Prevent processing of their data for direct marketing,

3.4  Apply  “data  protection  by  design  and  default”  principles  to  all  our personal data processing.

This means that we will:

  • Adopt data  minimisation:  we  will  collect,  disclose  and  retain  the minimum  personal  data  for  the  minimum  time  necessary  for  the purpose,
  • Anonymise personal data wherever necessary and appropriate,  g. when using it for statistical purposes, so that individuals can no longer be identified.

3.5  Protect personal data

This  means  that  we  will  use  appropriate  technical  and  organisational measures to:

  • Control access to personal data so that staff, contractors and other people working on Scale Up business can only see such personal data as is necessary for them to fulfil their duties,
  • Require all  Scale Up  staff,  contractors,  subcontractors  and  others  who have access to personal data in the course of their work to complete basic  data  protection  training,  supplemented  as  appropriate  by procedures and guidance relevant to their specific roles,
  • Provide appropriate tools for staff, contractors, subcontractors and others to use  and  communicate  personal  data  securely  when  working  away from the Scale Up premises,
  • Take all  reasonable  steps  to  obtain  assurance  that  all  suppliers, contractors, agents and other external  parties  who process personal data for the Scale Up will  comply with auditable security controls to protect our data and enter into our Data Processor Agreements,
  • Maintain Data  Sharing  Agreements  with  clients  and other external bodies with whom we may need to share personal data to deliver the service, shared services or joint projects to ensure proper governance, accountability and control over the use of such data,
  • Where transferring  personal  data  to  another  country  outside  the European Union  put in place appropriate agreements and  auditable security controls to maintain privacy rights,
  • Ensure that our clients are aware of how data protection  law applies to their use of personal data in the course of their services or research and how they can take appropriate steps to protect their  own personal data and respect the privacy of others,
  • Make appropriate and timely arrangements to ensure the confidential destruction of personal data in all media and formats when it is no longer required for Scale Up business.

3.6  Retain personal data only as long as required

This means that we will:

  • Retain personal data only so long as required for the purposes for which they were collected.

Then, in line with the retention policy recommendations, we will

  • Destroy records securely in a manner appropriate to their format

3.7  Manage any breaches of data security promptly and appropriately.

This means that we will take all necessary steps to reduce the impact of incidents  involving  personal data. Where a data breach is likely to result in a risk to the rights and freedoms of data  subjects,  the  Data  Protection  Officer  will  liaise  with  the  Information Commissioner’s  Office  and  report  the  breach,  in  line  with  regulatory requirements,  within 72 hours of discovery.  The Data Protection Officer will also recommend,  where  necessary,  actions  to  inform  data  subjects  and reduce risks to their privacy arising from the breach.


4.1  What information is included in the Policy

This policy applies to all personal data created or received in the course of Scale Up business in all formats, of any age. Personal data may be held or transmitted  in  paper,  physical  and  electronic  formats  or  communicated verbally in conversation or over the telephone.

4.2  Who is affected by the Policy

Data subjects:

These include, but are not confined to: prospective clients, current and former clients, current and former employees, workers  employed  through  subcontractors,  members  of  the Court  and  members  of  the  Committees  of  the  Court, volunteers, people  making  requests  for information  or  enquiries,  complainants,  professional  contacts, partners and contractors.

Users of personal data

The policy applies to anyone who obtains, records, can access, store or use personal data in the course of their work for the Scale Up. Users of personal data include employees  and  contractors  of  the  Scale Up,  subcontractors, suppliers, agents.

4.3  Where the Policy applies

This  policy  applies to all locations from which Scale Up personal data  is accessed including home use.


5.1  All users of Scale Up information are responsible for

  • Completing relevant training and awareness activities provided by the Scale Up to support compliance with this policy,
  • Taking all necessary steps to ensure that no breaches of information security result from their actions,
  • Reporting all  suspected  information  security  breaches  or  incidents promptly to  so that appropriate action can be taken to minimise harm,
  • Informing the Scale Up of any changes to the information that they have provided to the Scale Up in connection with their clients and customers,

5.2  The Managing Director, as the Chief Executive Officer of the Scale Up,  has ultimate accountability for  the business’  compliance with data protection law.

5.3  The management, is a data processor and is responsible for collecting, processing and storing the data.

5.4  The employees and subcontractors (Virtual Assistants, employees), use the data processed by the Data Processor in order to deliver the service to end clients.

5.5  The Data Protection Officer is responsible for

  • Informing and  advising  managers  and  all  members  of  the Scale Up community of their obligations under data protection law;
  • Promoting a  culture  of  data  protection,  g.  through  training  and awareness activities;
  • Reviewing and recommending  policies, procedures,  standards, and controls to maintain and demonstrate compliance  with data protection law and embed privacy by design and default across the business;
  • Advising on  data  protection  impact  assessment  and  monitoring  its performance;
  • Maintaining Records of Processing Activities;
  • Providing a point of contact for data subjects with regard to all issues related to their rights under data protection law;
  • Investigating personal  data  breaches,  recommending  actions  to reduce their impact and likelihood of recurrence;
  • Acting as the contact point for and  cooperating  with the  Information Commissioner’s Office on issues relating to processing.


The Managing Director (if not the Data Protection Officer) will monitor new and on-going data protection risks.


This policy is  implemented  through  the  development,  implementation, monitoring and review of the component parts of the business Information Security Management System.

These will require

  • The Data Protection Officer to liaise with Institutes and Professional  Services  and  their  managers  to  review and update information risk assessments and records of processing activities and take necessary actions to identify and protect personal data and systems used to process the data;
  • Review and refresh of all relevant policies and procedures;
  • Generic and role specific training and awareness;
  • Embedding privacy  by  design  and  default  and  related  information governance requirements into procurement and project planning;
  • Information security incident management policies and procedures;
  • Business continuity management;
  • Monitoring compliance and  reviewing  controls  to  meet  business needs.


8.1  Who we are:

Scale Up Outsoursing was set up in 2023 to support local businesses in UK by providing them with short-term and long-term staffing solutions.

Our Data Protection Officer can be contacted directly here:

By email:

By Mail: Data Protection Officer 36 Billing Road, Northampton, NN1 5DQ

8.2  The personal data we may collect or process on you is:

User type
Personal data type
Name, Surname, business name, email address, phone number, address, post code
From the data subject directly
Clients’ customers
Name, Surname, Postcode, town, email address, phone number,
From the data subject directly
Staff members/sub-contractors
Name, Surname, CV, certificates, references, bank details, email address, phone number, address
From the data subject directly

8.3  Your data will be used for the following purposes:

Service – Information in this category is needed in order to be able to provide business’ services to data subjects. In addition it is required to address or deal with any requests or enquiries.

Notifications – Information in this category allows us to provide data subjects with key product usage information to their preferred communication method.

Marketing – Information in this category is used to send out business’ service information to parties who have requested or are highly likely to have an interest.

8.4  Our lawful basis for processing for the personal data:

Staff Members / Sub-contractors – Our lawful basis for processing your data is Legitimate Interest, as this forms part of delivering your job responsibilities.

Clients – Our lawful basis for collecting and processing your data is Contract which you are planning to sign into in order to use our services. The data is obtained from you by you initially completing our Contact us form and interviewing you by a member of our staff.

8.5  Lawful basis for processing Non-Registered Data Subjects data

We are processing your personal data based on Explicit Consent. You may opt out of this processing at any time by contacting us directly on:


Once you have opted out, we will no longer contact you with information about Scale Up Outsourcing services and all of your personal data will be deleted and/or anonymised within 28 days.

8.6  Disclosure

In many circumstances we will not disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available on request about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

  • agreements we have with other organisations for sharing information;
  • circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
  • our instructions to staff on how to collect, use and delete personal data; and
  • how we check that the information we hold is accurate and up to date.

Except as set out above Scale Up Outsourcing Ltd. will not pass on your personal data to new third parties without first obtaining your consent. All third parties will have in place agreements consistent with GDPR requirements. We will never sell your data to third parties.

8.7  Retention period

Scale Up will process and store personal data for clients, customers and staff members for the duration of 2 years. After this period, the data will either be updated or deleted.

For business non-users we will process and store personal data while we are in contact with you with relevant information on our services. If we have not contacted you for a period of 1 year your data will then be removed from our system.

If you have opted out to your data being processed we will delete your data within 28 days of your opt out being received.

8.8  Your rights as a data subject

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:

  • Right of access – you have the right to request a copy of the information that we hold about you.
  • Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
  • Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
  • Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
  • Right of portability – you have the right to have the data we hold about you transferred to another organisation.
  • Right to object – you have the right to object to certain types of processing such as direct marketing.
  • Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
  • Right to judicial review – in the event that Scale Up refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain

8.9  Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Scale Up, or how your complaint has been handled, you have the right to lodge a complaint directly with the supervisory authority and Scale Up’s Data Protection Officer.

The details for each of these contacts are:

Supervisory authority contact details

Contact Name:  Information Commissioner’s Office (ICO)

Contact Details:

Data Protection Officer (DPO) contact details

Contact Name:  Scale Up Outsourcing Ltd. DPO

Contact Details:

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

How we use your information

This privacy notice tells you how we, Scale Up, will collect and use your personal data for (i) assessing your current needs in order to advise what services we can offer to you (ii) contacting you about key notifications and (iii) in certain cases sending marketing information about our products.

Why does Scale Up Outsourcing Ltd. need to collect and store personal data?

For clients and staff members, in order for Scale Up Outsourcing Ltd. to provide those users with our services, we need to collect and process their personal data for delivering service to the right person and with the right information.

For marketing purposes we focus on contacts that have consented to receiving relevant material.

For non-registered users we need to collect and process personal information on users who have expressed an interest in our services so we can contact them with the relevant information. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

Will Scale Up Outsourcing Ltd. share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Scale Up Outsourcing Ltd. in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to support in delivering our service.

We do not currently process any sensitive personal data, however in the future, if this changes and we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Scale Up Outsourcing Ltd. use the personal data it collects about me?

Scale Up Outsourcing Ltd. will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Scale Up Outsourcing Ltd. is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Scale Up Outsourcing Ltd. contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

If you are a client or non-registered user Scale Up Outsourcing Ltd. at your request, can confirm what information we hold about you and how it is processed.

If you are a client, subcontractor or staff member Scale Up Outsourcing Ltd. will need to receive a request from you to access the data.

If Scale Up Outsourcing Ltd. does hold personal data about you, you can request the following information:

  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Scale Up Outsourcing Ltd. or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data protection. In other cases, we will ensure there are specific measures in place to secure your information.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

What forms of ID will I need to provide in order to access this?

Scale Up Outsourcing Ltd. accepts the following forms of certified ID when information on your personal data is requested:

  • Passport
  • Driving Licence
  • Birth certificate
  • National ID (from other countries)

Once ID has been approved these records will not be retained.

How does Scale Up Outsourcing Ltd protect my personal data?

Scale Up Outsourcing Ltd is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact details of the Data Protection Officer / Managing Director

Contact Name:  Scale Up Outsourcing Ltd. DPO

Contact Details:

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